Interpersonal communication is the process by which people exchange information, feelings, and meaning. To successfully grow yourself, your career or business you need to be effective at engaging verbally and non-verbally, and in a fashion that takes into account the cultural setting or environment you are within.

Key points

• Analyse your use of time and understand where are the greatest challenges (on and off line)
• Determine what your time is worth and identify ways to leverage it - urgent versus important
• Prioritise tasks by using the four “D’s” (Do, Decide, Delegate or Delete)
• Ways to deal with time wasters, interruptions, distractions and procrastination
• Set your goals, identify the success factors and action plan

The basics of communications - What is it and where it goes wrong.

Asking questions, cultural differences, jargon, behavioral styles.

How to be a good sender - What do you want to say and how are you going to say it?

1. Know your Audience (Who are they/what are their needs?)
2. Perspective (Personality/Behavioural styles)
3. Medium (pitch, written, phone call, informal conversation)

Behavioural Styles (Personality) (Important to understand the receivers type. DOPE Test)

1. Dove - Peaceful and friendly
2. Owl - Wise and logical
3. Peacock - Showy and optimistic
4. Eagle - Bold and decisive

How to be a good receiver - What they hear, what you hear.

Effective questions, active listening