Interpersonal communication is the process by which people exchange information, feelings, and meaning. To successfully grow yourself, your career or business you need to be effective at engaging verbally and non-verbally, and in a fashion that takes into account the cultural setting or environment you are within.
The basics of communications - What is it and where it goes wrong.
Asking questions, cultural differences, jargon, behavioral styles.
How to be a good sender - What do you want to say and how are you going to say it?
Behavioural Styles (Personality) (Important to understand the receivers type. DOPE Test)
How to be a good receiver - What they hear, what you hear.
Effective questions, active listening
Joy Business Academy does more than just provide job opportunities. It’s our mission to bridge the skills gap by providing online courses that give you the skills you need. We work with learners, employers and businesses to unleash everyone's full potential out into the community.
Suite 1.6, Level 1, 2-8 Osbourne St, Newmarket, Auckland, 1023