Customer Service

Stay positively connected with your customers

About this course

If you don’t look after your customers, you won't have them for long! Businesses differentiate through their customer service. The quality of assistance or advice you provide to people who are interested in your product or service, or who have already bought something from you can lead to ongoing referrals and great success...or potential ruin. 

What will I learn?

  • Key concepts around customer services - how it can go really well and where it can go very bad
  • What are the critical customer service techniques and practices?
  • Plan for your businesses service excellence
  • The value of customer services insights - how will they help you shape and grow your business

Thought Leader

Eloise Tzimas

Skill covered in this course

  • Customer Service
  • Customer Experience

Jobs that require this skill

Front of House Supervisor and Head Wait Staff

The Old Mountaineers Cafe Bar and Restaurant

Mackenzie

Full Time

Café Cook

Blue Duck Station

Ruapehu

Full Time
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